Warranty

We strive to provide you with the best products from reputable manufacturers, but if your purchased product does not work as it should, we can help. First, check if your product still has a valid warranty. You can claim the guarantee with an invoice.

  1. Direct complaint with an authorized servicer

The fastest way to file a complaint is directly with an authorized repairer. For contacts of authorized service technicians for your product, you can contact us at +38670 700 805 or at spa@jjana.si. You can bring the products to the service in person or send them by post. Some repairmen (mainly for larger white goods) also come to your home and repair the item there.

The authorized repairer is obliged to carry out the warranty repair within 45 days of receiving the goods. If the consumer receives a request to correct the defects, the manufacturer must replace the goods with identical, new and faultless goods free of charge to the consumer. If the manufacturer or the authorized servicer does not repair or replace the goods with a new one within the period specified in the previous paragraph, the consumer can terminate the contract or request a reduction in the purchase price. . The transfer of goods under warranty is carried out in accordance with the conditions specified by the manufacturer on the warranty card, the buyer incurs no costs.

  1. Claiming the warranty with the seller

At Trgovina Jana we will be happy to help you claim the warranty. your product will reach an authorized repairer.

  1. Fill Form for claiming warranty In the form, describe in detail the error or problem you have with the product. 
  2.  Bring the article to our office or send it by post.  If you return the item to our pick-up location, your item will be sent to the complaints department, which is in charge of handling complaints. You will be informed about the further complaint procedure by the complaints department. 
  3. If you are returning the product by mail, first prepare it for transport. Protect the product properly before handing it over to the carrier. You must protect the product with the original packaging or packaging that can protect the product as well as the original packaging to avoid damage in transit. Don’t forget to include Form for claiming warranty and copies of the invoice.
  4. Send the products to:

Jana splet d.o.o.

Kolodvorska cesta 16a

1330 Kočevje

Enforcement of warranty

If you want to return the shipment at our expense, please do so by informing us via e-mail at spa@jjana.si. In the e-mail, you must attach a copy of the invoice and the warranty claim form. If possible, in accordance with this agreement, we will send a delivery service to your address, which will pick up the shipment.

Attention: another method of forwarding (shipping) at the expense of Trgovina Jana is not possible. All claims without attached documents will be rejected.

Frequently Asked Questions

How long does the warranty process take?

The manufacturer or an authorized repairer is obliged to carry out the warranty repair within 45 days of receiving the goods, otherwise replace the product with another, equivalent and faultless product. If the defects are not corrected in within a total period of 45 days from the day on which the manufacturer, seller or authorized servicer received a request from the consumer to correct the defects, the manufacturer must replace the goods with identical, new and faultless goods free of charge to the consumer. If the manufacturer or authorized servicer does not repairs or does not replace the goods with a new one, the consumer can terminate the contract or request a reduction in the purchase price.

Which documents must I attach when claiming the warranty?

To carry out the warranty process we need: 

Do I have to send the item in the original packaging in case of warranty claim?

In the case of returning the product, the buyer must properly protect the product before handing it over to the carrier. The product must be protected by the original packaging or packaging that can protect the product in the same way as the original packaging.

Can I return the item without accessories in case of warranty claim?

In case of claiming the warranty, you must hand over the product to the seller or service center together with all the accessories that you received together with the product, for example: cables, chargers, headphones and the like. </ p>

If I only have problems with product accessories (cables, chargers, headphones), can I send only the accessories for warranty?

No. In any case, you must send the product with all accessories to the warranty, because only in this way will the service be able to properly check their operation.

How will I receive the repaired product?

What are the conditions for a refund or exchange of an item?

The article is under warranty (does not apply to articles that do not have a warranty or that has expired). The article is complete (it has all the parts that the customer received at the time of purchase, this does not include the packaging).